You can cancel your order at any time before it has been shipped. Please contact us with your order number to proceed.

You can cancel your order at any time before it has been shipped. Please contact us with your order number to proceed.

I want to cancel my order before it has shipped

Please double-check your delivery address and look around the property. If you still cannot locate it, contact customer support and we can investigate if the shipment should be considered lost.

Please double-check your delivery address and look around the property. If you still cannot locate it, contact customer support and we can investigate if the shipment should be considered lost.

My package tracking says delivered, but I haven't received it.

Standard US shipping takes 5–7 business days.

Standard US shipping takes 5&#x2013;7 business days.

How long does shipping take to the US?

Yes, we ship to multiple countries. Shipping times vary depending on location.

Yes, we ship to multiple countries. Shipping times vary depending on location.

Do you ship internationally?

All Glotech Devices automatically qualify for a 1-year limited warranty. This warranty extends only to the original retail purchaser with original proof of purchase. If your device should become defective within the warranty period, contact our custo

All Glotech Devices automatically qualify for a 1-year limited warranty. This warranty extends only to the original retail purchaser with original proof of purchase. If your device should become defective within the warranty period, contact our customer support. This warranty does not cover Devices damaged by:<ul><li dir="ltr" style="text-decoration:none;">Accident, misuse, abuse, or alteration.</li><li dir="ltr" style="text-decoration:none;">Use with unauthorized accessories or use other than as instructed.</li><li dir="ltr" style="text-decoration:none;">Connecting to incorrect current and voltage.</li></ul>LED Esthetics shall not be responsible for any incidental, special or consequential damages resulting from the use of this Device. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.

Is my device covered by a warranty?

Please send a video to hello@ledesthetics.com along with a description of the issue. We will guide you through the replacement process.

Please send a video to&#xA0;<a href="mailto:hello@ledesthetics.com" style="text-decoration:none;">hello@ledesthetics.com</a>&#xA0;along with a description of the issue. We will guide you through the replacement process.

How do I request a replacement for a defective item?

You can order a replacement of your remote here

You can order a replacement of your remote&#xA0;<a href="https://ledesthetics.com/products/glotech-replacement-parts" style="text-decoration:none;">here</a>

How do I order a replacement battery or remote?

Yes, our LED Esthetics products are eligible for reimbursement through FSA funds, allowing you to invest in your skincare routine while benefiting from this financial support option.

Yes, our LED Esthetics products are eligible for reimbursement through FSA funds, allowing you to invest in your skincare routine while benefiting from this financial support option.

Can I use FSA funds to purchase Glotech products?

Discount codes are often applicable only to specific products and cannot be combined with other promotions or discounts. If your code is not working, please verify that it is valid for the item you are purchasing and that no automatic discounts are a

Discount codes are often applicable only to specific products and cannot be combined with other promotions or discounts. If your code is not working, please verify that it is valid for the item you are purchasing and that no automatic discounts are already applied to your cart. Our customer support agents are available to assist you with any queries regarding promotions and discounts.

What should I do if my discount code is not working?

All Glotech™ devices automatically qualify for a one-year warranty against manufacturing defects.  This warranty extends only to the original retail purchaser with original proof of purchase. If your device should become defective within the warranty

All Glotech&#x2122; devices automatically qualify for a one-year warranty against manufacturing defects. &#xA0;This warranty extends only to the original retail purchaser with original proof of purchase. If your device should become defective within the warranty period, contact our customer support. This warranty does not cover Devices damaged by:&#xA0;<ul><li>Accident, misuse, abuse, or alteration.</li><li>Use with unauthorized accessories or use other than as instructed.</li><li>Connecting to incorrect current and voltage.</li></ul>LED Esthetics shall not be responsible for any incidental, special or consequential damages resulting from the use of this Device. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.

Warranty

If you choose to opt out of Navidium Shipping Protection, there is nothing we can do to replace your order if it is lost in transit, stolen, or damaged while in transit.  For those who purchase shipping protection, you are entitled to one immediate r

If you choose to opt out of Navidium Shipping Protection, there is nothing we can do to replace your order if it is lost in transit, stolen, or damaged while in transit. &#xA0;For those who purchase shipping protection, you are entitled to one immediate replacement for your order but not a refund.&#xA0;Please note that Navidium Shipping Protection is non-refundable.

Shipping protection

30-DAY RISK-FREE TRIAL. You may return your item(s) for any reason within 30 days of receiving your order.  Skincare products purchased on a one-time basis (such as serums and gels) must be unopened in order to be eligible for a refund.  Subscription

30-DAY RISK-FREE TRIALYou may return your item(s) for any reason within 30 days of receiving your order. &#xA0;Skincare products purchased on a one-time basis (such as serums and gels) must be unopened in order to be eligible for a refund. &#xA0;Subscription orders may be cancelled any time, but are not refundable (see Subscription policy below).If you would like to cancel your order or change your shipping address, please email us at hello@ledesthetics.com within one hour of placing your order. We will do our best to accommodate changes if the order has not been shipped out yet, but cannot make any guarantees.&#xA0;We will happily provide refunds or store credit for returned items that follow our Return Procedure below. &#xA0;Please note that shipping protection and subscription items (after the first delivery) are non-refundable.RETURN PROCEDURE - U.S. ORDERSReturns must be initiated by contacting hello@ledesthetics.com with your order number and reason for return (including photos or video of any defects). Please return the item(s) in the original packaging.&#xA0;Returns must be initiated within 30 days following purchase. Absolutely no returns will be accepted thereafter. Returns must also be shipped within 7 days of receiving your return label. Failure to comply with our return policy may result in your refund being denied.Once your return is accepted, we&#x2019;ll send you a prepaid return shipping label, as well as instructions. Item(s) must be shipped out within 3 days of receipt of your return label. &#xA0;A fee of $12.50 for return shipping and $2.50 for processing will be deducted from your refund, unless you follow the procedure for Damaged or Defective Items below.RETURN PROCEDURE - INTERNATIONAL ORDERSTo initiate a return, please email hello@ledesthetics.com with your order number and reason for return. All international customers (outside of the U.S.) are responsible for return shipping back to our U.S. warehouse in California. The return shipping address will be provided to you via email. Your return must be approved by our team in order to be accepted. We will deduct any fees incurred by us from your refund, such as customs or duties, if applicable.

What is your return policy?

LED Esthetics

Orders, Shipping & Returns

What is the difference between Glotech™ Pro and Glotech™ Lite

How many LED lights are on the Hair Pro?

How many joules per cm2 are in each wavelength of the Glotech Pro mask?

Do the lip wands address lip wrinkles?

Are your masks waterproof?

What are the benefits of each wavelength?

How soon will I see results?

My mask is not working / turning on.

How often should I use the mask for best results?

Do I need to wear eye protection with my LED mask?

Product Usage & Issues

Can I use the mask if I have a history of migraines?

Can I use the mask if I have a history of thyroid conditions?

Can I use the mask if I have Cancer?

Can I use the mask if I had Cancer?

Can I use the mask if I'm pregnant?

Pre-existing conditions

How does the Glotech™ Mask Pro work?

How often should I use the Glotech™ Mask Pro?